New Patient Information


What to Expect

Welcome to Mountain Health & Performance North Vancouver Chiropractor Clinic! 
If you book online you will automatically be emailed intake forms. Please complete these in advance of your appointment so that your chiropractor has time to review your case. If you book by telephone we will send you the forms via email. If for whatever reason you cannot complete the forms online please arrive 15 minutes prior to your appointment to do them in the clinic. The initial visit will include: a history, physical examination, diagnosis, consent and treatment. The initial visit usually takes 45 minutes-1 hour depending on the complaint and treatment required.

Cancellation Policy

Please be aware that we have a strict 24-hour cancellation policy. If an emergency arises and you are unable to make your appointment or you are going to be late call us immediately at 604-984-0014. Please remember that for first visits we are blocking a significant piece of time for you and it’s much more difficult to fill the slot even with 24 hours notice. Missed appointments will be subject to a fee. 

Direct Billing

The Mountain Health & Performance chiropractors now offer direct billing! Please bring your insurance information to your first visit or  give your information to the receptionist over the phone in advance (insurance companies not require a doctors note for chiropractors). We are able to bill most insurance companies at the present moment (some exceptions do apply). If you are concerned about the amount your insurance plans covers please contact your insurance provider directly. We are unable to determine the amount of coverage until after you are billed. Unfortunately we do not offer direct billing for registered massage therapy at this time. Receipts can be submitted by the patient following treatment

What to Bring

Please wear comfortable, stretchy clothing to your treatments with our North Vancouver chiropractors. Tank tops and shorts are also ideal for treating injuries involving the upper or lower body. If you forget no worries! We have extra gowns and shorts for you to borrow if needed. 


If you have been in a car accident you can book your chiropractic appointment at any time once you receive your claim number. You do not need pre-approval or a medical note to be eligible. Physiotherapy, massage therapy, acupuncture and kinesiology are separate forms of therapy and do not in any way influence your ability to receive concurrent chiropractic care. It is best to start chiropractic care as soon as possible following a motor vehicle accident. Please be aware that if your accident occurred more than 3 months ago there may be additional steps to take in order to receive approval. If you are injured at work please report the injury to your employer and take the necessary steps to obtain a claim number. Once you have your claim number you can book your appointment and bring your information to your first visit.
Book Now


Mountain Health & Performance is back open for non-urgent care as of May 19th 2020! We will be following COVID-19 guidelines in our clinic to ensure the safety of our therapists and patients. Please call 604-984-0014 to book or click on the "book an appointment" button to book online.