ICBC Injury Care in North Vancouver

If you’ve been injured in a motor vehicle accident, you don’t have to navigate recovery alone. At Mountain Health and Performance in North Vancouver, our chiropractors and registered massage therapists are here to support your recovery through ICBC-approved treatments. With direct billing to ICBC, you can focus on your healing while we handle the paperwork.

Whether you’re experiencing neck pain, back pain, whiplash, headaches, or soft tissue injuries, our team provides comprehensive care tailored to your injuries, so you can return to your daily activities with confidence.

What To Do If You’ve Been in a Car Accident

The first step after an accident is to report the incident to ICBC. You can do this online or by calling ICBC directly. Once you’ve filed a claim, you’ll receive a claim number. With this number, you’re automatically pre-approved for treatments at our clinic—no doctor’s referral required.

At Mountain Health and Performance, we’ll guide you through the next steps so you can access the care you need quickly and efficiently.

ICBC shoulder assessment

ICBC Enhanced Accident Benefits – What’s Covered?

ICBC’s Enhanced Accident Benefits program allows you to begin treatment right away after your accident. Within the first 12 weeks, you are pre-approved for the following sessions:

  • Chiropractic Care – up to 25 sessions

  • Physiotherapy – up to 25 sessions

  • Massage Therapy – up to 12 sessions

Additional services such as kinesiology, psychological therapy, and occupational therapy may also be covered if clinically required.

Please note that coverage varies depending on the practitioner type and in some cases, there may be a small user fee. Our administrative team is happy to answer your questions and explain your coverage in detail—just call us at 604-984-0014.

Can You See More Than One Practitioner?

Yes. You’re not limited to just one type of treatment. Many patients benefit most from a multidisciplinary approach. For example, combining chiropractic treatment with massage therapy and exercise prescription. At MHP, you can book care with one or multiple practitioners depending on your needs.

Our ICBC-Approved Services

At Mountain Health and Performance, we provide a full spectrum of evidence-based therapies under ICBC’s Enhanced Accident Benefits.

Chiropractic Care for ICBC Patients

Our chiropractors are experts in diagnosing and providing gentle, targeted care to address musculoskeletal pain after car accidents. Chiropractic treatments can:

  • Reduce whiplash-related neck pain

  • Restore spinal alignment

  • Improve mobility and posture

  • Decrease headaches and muscle tension

Massage Therapy For ICBC Patients

Our registered massage therapists (RMTs) are trained in injury rehabilitation and are very familiar with the management of motor vehicle accident-related injuries. Massage therapy helps:

  • Reduce muscle tightness and pain

  • Improve circulation

  • Promote relaxation and recovery

  • Support healing of soft tissue injuries

Massage therapy is especially effective when combined with chiropractic care.

Direct Billing with ICBC

Mountain Health and Performance offers direct billing to ICBC, so you don’t need to worry about paying out of pocket for covered services. If there are any small user fees not fully covered by ICBC, we’ll let you know ahead of time.

Comprehensive Care for Common ICBC Injuries

Motor vehicle accidents can cause a wide range of injuries, from minor soft tissue damage to more complex conditions. At MHP, we commonly treat:

  • Whiplash – Neck strain and stiffness caused by sudden impact

  • Back Pain – Spinal injuries, muscle spasms, and disc issues

  • Headaches – Tension headaches or concussion-related issues

  • Shoulder Injuries – Rotator cuff strains, sprains, and stiffness

  • Knee and Hip Injuries – Ligament injuries, bruising, and joint dysfunction

  • Soft Tissue Damage – Muscle strains, sprains, and scar tissue development

  • Nerve Pain – Tingling, numbness, or sciatica symptoms after trauma

Each patient receives a personalized treatment plan that reflects their specific injuries and goals.

Steps to Access ICBC-Funded Care at MHP

We make it easy for you to start treatment:

  1. Report Your Accident to ICBC – Get your claim number.

  2. Book Your Appointment at MHP – Call us with your claim number to get started.

  3. Attend Your Initial Consultation – Receive a thorough assessment and treatment plan.

  4. Begin Your Care – Start treatments with one or multiple practitioners.

  5. Direct Billing to ICBC – We handle billing directly so you can focus on recovery.

Back massage ICBC treatment

ICBC Care, the MHP Way: What to Expect

Thorough Evaluation

First Appointment: During your initial visit, one of our experienced practitioners will conduct an in-depth evaluation. This includes reviewing your health history, details of your accident or injury, and your personal goals for recovery.

Personalized Plan: Using the information from your assessment, we’ll design a customized treatment program that targets your specific injuries and supports your path back to health.

Individualized Treatment Approach

Integrated Care: Your care plan may involve a combination of therapies such as hands-on techniques, exercise-based rehabilitation, chiropractic adjustments, or massage therapy. Each treatment is chosen to best suit your recovery needs.

Treatment Progression: As you recover, we’ll regularly reassess your condition and adapt your treatments to ensure you continue making steady progress toward your recovery goals.

Education and Self-Management

Movement Training: We’ll provide you with practical strategies and exercises to improve mobility, strength, and posture. These tools help you feel more confident managing your body outside of treatment sessions.

Practical Self-Care: Expect advice on ergonomics, daily habits, and at-home exercises that support your healing and reduce the chance of future injury.

Ongoing Recovery and Relief

Recovery Expectations: Healing timelines vary depending on the nature and severity of your injury. We’ll monitor your progress closely and make changes to your plan when needed to help you recover as efficiently as possible.

Managing Pain: For those experiencing persistent discomfort after an accident, we use a range of proven techniques to help relieve pain and support long-term well-being.

Why Choose Mountain Health and Performance for ICBC Care?

  • Multidisciplinary Team – Chiropractors, physiotherapists, and massage therapists working together.

  • Experienced Practitioners – Trusted providers with years of experience treating ICBC-related injuries.

  • Convenient North Vancouver Location – Easy access for patients across the North Shore.

  • Direct Billing – We bill ICBC directly for your approved treatments.

  • Patient-Centered Care – We empower you with education, exercises, and tools for recovery.

  • Evidence-Based Approach – Treatments supported by research and clinical best practices.

Book Your ICBC Injury Care Appointment

If you’ve been injured in a motor vehicle accident, don’t wait to get care. The sooner you begin treatment, the sooner you can recover and return to your normal activities.

Call Mountain Health and Performance today at 604-984-0014 or book online to schedule your ICBC injury care appointment.

FAQs About ICBC Injury Care

  • All our chiropractors and massage therapists are registered and approved by ICBC to provide treatment under ICBC’s Enhanced Accident Benefits policy.

  • No, you are pre-approved for chiropractic care, physiotherapy and massage therapy. You can see one, or any combination of practitioners from each respective profession.

  • No referral is necessary for treatment. If you are within 12 weeks of your accident and have a claim number, you can start treatment with any of our practitioners. Please bring your claim number with you to your appointment.

  • You’re automatically covered for 12 weeks from the date of your accident. If more care is needed, your practitioner can request an extension.

  • As soon as possible. Early intervention helps prevent injuries from becoming chronic.

  • Yes, but your provider will need to request additional coverage from ICBC if your injuries require extended care.

  • Please arrive 15 minutes early for your initial appointment to complete necessary paperwork.

    Initial consultation times vary by practitioner and the extent of your injuries, but ranges from 45 minutes to 60 minutes. Similarly, subsequent sessions vary by practitioner and the extent of your injury.

    Your first visit will include the following:

    • Consultation/History

    • Physical examination.

    • Diagnosis and report of findings.

    • Treatment plan and pending time availability, your first treatment.

    The number of sessions you’ll need depends on your condition. During the initial visit your practitioner will assess you, determine your treatment plan and discuss this with you after the assessment.

  • Please bring your:

    ICBC Claim Number

    Care Card

    Any pertinent medical reports (x-ray reports, etc.)

    And please wear clothing appropriate for the type and area of injury being assessed (shorts and a t-shirt or tank top is usually sufficient).

  • ICBC is billed directly for all pre-approved treatments at Mountain Health and Performance. Small user fees may apply depending on the service type and session duration.